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we are committed to providing a reliable and high-quality service for obtaining reviews for your Amazon.com books. Your satisfaction is our priority, which is why we offer a Total Guarantee: Satisfied or Your Money Back.

What Our Guarantee Covers:

This policy ensures a full refund of the amount paid in the event that:

  1. Failure to Deliver Agreed-Upon Reviews: If, for any reason, you do not receive the agreed-upon number of reviews within the specified timeframes for the package purchased (e.g., 24-48 hours for the Starter Pack, 3-4 days for Verified packages, etc.).

What Our Guarantee Does NOT Cover (Exclusions):

Our refund guarantee does not apply in the following cases:

  1. Perceived Quality of the Book: Refunds cannot be requested based on reviewers' perception of your book's quality or the specific content of the reviews (provided they are consistent with your book and not AI-generated, as guaranteed). Our service is about providing real reviews, not guaranteeing a specific outcome regarding the public perception of your book.

  2. Variations in Sales or ADS Performance: Our service aims to provide "social proof" and prepare your book for ADS, but we cannot directly guarantee an increase in sales or the performance of your Amazon advertising campaigns. Overall success depends on many factors outside our control (book quality, market niche, ADS strategies, etc.).

  3. Review Modifications or Removals by Amazon: If Amazon, at its discretion and for its own reasons (independent of our system's compliance, which is tested to be secure), modifies, removes, or fails to display a review, Literary Launch is not responsible. Our system is designed to operate within Amazon's guidelines using real profiles and organic methods, but the final control always rests with Amazon. We do not offer refunds for reviews removed or modified by Amazon after their initial publication and visibility.

  4. Customer Data Submission Errors: If the failure to deliver reviews is due to incomplete or incorrect information provided by the customer at the time of order (e.g., incorrect ASIN, non-functional link, etc.), a refund will not be applicable. We will do our best to contact you and resolve the issue, but responsibility for the accuracy of the data lies with you.